Three Easy Fixes and Troubleshooting Steps. B01B = Kindle PaperWhite 3G + Wi-Fi. The majority of issues with the Kindle e-readers can be fixed with a hard. A discussion in the Kindle forum. Amazon Try Prime All Go. Hello, I'm working on few kindle fixed layout books. Books are opening correctly on Kindle Fire HDX 8.9. But when we view the files on Kindle Paperwhite, the output. We take a look at the SECOND GENERATION 2013 Amazon Kindle paperwhite and see if Amazon has fixed the issues with the first Kindle Paperwhite screen, such. Disclaimer: Kindle Help is an independent software technical support service provider for a large variety of third party products, brands and services. The Kindle Paperwhite is an awesome, awesome e-reader. But it's not without problems! Users have been complaining about uneven lighting in the Paperwhite and other. We take a look at the issues with the new 2013 Kindle Paperwhite 2. More build quality issues and new issues with the screen. Here are some of the more common problems that have been reported by Kindle Paperwhite owners in community forums. For many of these problems, there are steps for a. With an excellent built-in light and Amazon's best-in-class e-book selection, the Kindle Paperwhite rises to the top of the e-reader pack. Restart Your Kindle Paperwhite. Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device.